TERMS OF SERVICE Effective Date: January 30, 2026

1. ACCEPTANCE OF TERMS By creating an account, accessing, or using the Dealegent platform and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into this agreement on behalf of a company, dealership, or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. NATURE OF SERVICES & AI DISCLAIMERS (CRITICAL) Dealegent provides an AI-powered sales assistant. You explicitly acknowledge and agree to the following risks:

  • 2.1. AI Hallucinations & Errors: Artificial Intelligence is probabilistic. It may occasionally generate incorrect, inaccurate, offensive, nonsensical, or inappropriate responses ("Hallucinations"). We accept NO liability for the content generated by the AI. You agree that any reputational damage or lost business resulting from "bad" or "stupid" AI responses is your sole risk.

  • 2.2. Human Oversight Required: Dealegent is a tool to assist human staff, not replace them. You are solely responsible for monitoring all AI conversations. If the AI says something incorrect, it is your responsibility to correct it with the customer immediately.

  • 2.3. No Binding Offers: The AI agent does not have the authority to make legally binding offers (including vehicle pricing, trade-in values, or financing terms). Dealegent is not liable for any pricing errors (e.g., the AI selling a car for $1) or promises made by the bot.

  • 2.4. No Guarantee of Results (ROI): We provide the tool, not the result. We do not guarantee that using Dealegent will increase your sales, leads, or revenue. You acknowledge that your business results depend on many factors outside our control.

3. SERVICE MODIFICATIONS & USE

  • 3.1. Features Subject to Change: We are constantly improving our technology. We reserve the right to modify, deprecate, remove, or suspend any part of the Service (features, tools, or integrations) at any time without notice or liability. You agree that your purchase is not contingent on the delivery of any future functionality.

  • 3.2. Prohibited Conduct: You will not reverse engineer the Service, use it for illegal purposes (including violating TCPA/CAN-SPAM laws), or abuse the API.

4. INTELLECTUAL PROPERTY

  • 4.1. Company IP: Dealegent retains all rights to the platform, AI models, and software.

  • 4.2. Your Data: You retain rights to your Customer Data. You grant us a license to use this data to provide the Service.

5. CONTRACT TERM, RENEWAL, AND FEES

  • 5.1. 12-Month Term & Auto-Renewal: Your subscription is for an initial twelve (12) month term and will automatically renew for successive 12-month periods unless you provide written notice of non-renewal at least ninety (90) days prior to the end of the current term to: tony@dealegent.com.

  • 5.2. No Refunds: ALL PAYMENTS ARE NON-REFUNDABLE. We do not provide refunds for "unused" time, lack of usage, or dissatisfaction with results.

  • 5.3. Penalties: Returned payments incur a $500.00 administrative fee. Accounts overdue by 30 days are subject to suspension and legal collection action. You agree to pay all legal fees associated with collections.

6. INDEMNIFICATION (YOU PROTECT US) You agree to defend, indemnify, and hold harmless Dealegent, its officers, directors, and employees from any claims, liabilities, damages, judgments, awards, losses, costs, or fees (including attorneys' fees) arising out of:

  • (a) Third-Party Lawsuits: Any claim by a third party (including your customers) related to your use of the AI (e.g., if a customer sues you because the AI was rude or gave bad advice).

  • (b) Regulatory Violations: Any claim that you violated the TCPA, CAN-SPAM, or other laws by contacting leads via our Service.

  • (c) Pricing Errors: Any financial loss you suffer because the AI quoted an incorrect price or term.

7. DISCLAIMER OF WARRANTIES THE SERVICE IS PROVIDED "AS IS." DEALEGENT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THE AI WILL BEHAVE PERFECTLY. YOU ASSUME ALL RISKS ASSOCIATED WITH THE USE OF ARTIFICIAL INTELLIGENCE INTERACTING WITH YOUR CUSTOMERS.

8. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEALEGENT SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF SALES, LOSS OF DATA, OR REPUTATIONAL HARM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE LAST SIX (6) MONTHS.

9. DISPUTE RESOLUTION; BINDING ARBITRATION

  • 9.1. Binding Arbitration: All disputes will be settled by binding arbitration administered by the AAA. YOU WAIVE THE RIGHT TO A TRIAL BY JURY.

  • 9.2. Class Action Waiver: You may only bring claims in your individual capacity, not as a plaintiff or class member in any class action.

  • 9.3. Venue: Arbitration shall take place in Orange County, Florida.

10. TERMINATION We may terminate your access immediately for cause (e.g., reverse engineering, illegal use, non-payment). Upon termination for cause, you are not entitled to a refund and remain liable for the full contract value.

11. GENERAL PROVISIONS

  • Governing Law: Laws of the State of Florida.

  • Force Majeure: We are not liable for delays caused by events outside our control (internet outages, acts of God, etc.).

  • Severability: If one part of this is illegal, the rest remains in effect.

12. CONTACT Dealegent 6965 Piazza Grande Avenue Orlando, FL 32835 Email: tony@dealegent.com